Contact

Phone: 705-328-0472

Need help with Hydro and Electrical payments? We are here to support through our LEAP and OESP programs.
For more info please contact:

● Taylor Wilkin – twilkin@jhscklh.on.ca
or call our mainline at (705) 328-0472

Agency mailing address:

18-370 Kent Street West
Lindsay, Ontario
K9V 6G8

Offices

Youth Services – Lindsay

370 Kent Street West (Whitney Town Centre), Unit #18
Lindsay Ontario
t:(705) 341-9610
f:(705) 328-2549
e: info@jhscklh.on.ca

Adult Services – Lindsay

22 Peel Street
Lindsay Ontario
K9V 3L8
t:(705) 340-3159
f:(705) 328-2549
e: info@jhscklh.on.ca

Skills Development and Literacy – Lindsay

22 Peel Street
Lindsay Ontario
K9V 3L8
t:(705) 928-7903
f:(705) 328-2549
e: info@jhscklh.on.ca

Minden Office

14 IGA Road, Unit 101
Minden, Ontario
t:(705) 340-8486
e: info@jhscklh.on.ca

Complaint Policy and Procedures

If you disagree or are dissatisfied with anything related to the service received from the John Howard Society of Kawartha Lakes & Haliburton or think that something should be available that currently is not, we would like to hear from you. If there is a problem or a difference of opinion, we want to do our best to work it out. Please follow the steps below if you wish to make a complaint about our service.

Step 1: Discussion with Program Supervisor/Counsellor
Discuss your complaint with the counsellor who is responsible for providing services to you. This will give you the chance to work together on a solution.

Step 2: Discussion with the Program Manager
Tell the Program Manager that Step 1 did not solve the problem and discuss what you think needs to be done. You can expect a letter within two weeks regarding the results of your complaint.

Step 3: Discussion with the Chief Executive Officer
If Step 2 did not solve your problem, a meeting with the Chief Executive Officer can be arranged to look for a solution. You can expect a letter within two weeks regarding what actions will be taken about your complaint.

Step 4: Discussion with the Society
If you are not satisfied with the outcome of Step 3, you may request to arrange a meeting with the Society’s Board of Directors. The results of previous steps will be examined, and the Committee will look at what other alternatives are available.

Administration

Dana Hetherton – Chief Executive Officer (CEO)
Contact: dhetherton@jhscklh.on.ca or phone at 705-313-0427

Mary Goddard – Director of Finance
Contact: mgoddard@jhscklh.on.ca or phone at 705-879-1665

Robbin Savage – Director of Risk Management and Compliance
Contact: rsavage@jhscklh.on.ca or phone at 705-740-0897