Effective, Just and Humane Responses To Crime and Its Causes
Healthy individuals and vibrant communities with minimal crime and the capacity to readily and positively address crime when it exists.
Our Values Are…
- Safe and peaceful society and respect for the law
- Dignity, equity, fairness and compassion when involved with the criminal justice system
- All people have the potential to become responsible citizens
- All people have the right and the responsibility to be informed about and involved in the Criminal Justice process
- Justice is best served through measures that resolve conflicts, repair harm and restore peaceful relations
- Independent, autonomous, non-government organizations have a vital role in the Criminal Justice process
FEEDBACK FROM OUR COMMUNITY
The John Howard Society takes its name from an 18th century Englishman who dedicated his life to prison reform. John Howard experienced prison firsthand when the ship he was aboard was captured by French privateers while sailing to Portugal in 1756. His experiences in captivity had such a powerful impact that after his release he spent the rest of his life trying to improve the miserable fate of prisoners in European and British jails. John Howard’s enormous effort resulted in significant reforms, including the Penitentiary Houses Act passed in England in 1799.
The example of John Howard reflects the credo of the present day Society, that citizens must be responsible for their criminal justice system. There are currently over 55 John Howard Society offices across Canada, 17 of which are located in Ontario. All Branches share common Core Values.
Board of Directors
Jean LeDrew Metcalfe
Shirley Ann Hilton
The John Howard Society of Waterloo-Wellington (JHS) is committed to protecting the privacy of the personal information of its employees, members, donors and other stakeholders. We value the trust of those we deal with, and of the public and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that is shared with us.
Defining Personal Information
While providing services, we frequently gather and use personal information. Personal information is any information that can be used to distinguish, identify or contact a specific individual. It can include personal characteristics (e.g. gender, age, ethnic background, education), health (e.g. health history, health-services received by them) or activities and views. Personal information excludes publicly available information and business contact information such as names, addresses and telephone numbers as published in directories.
Anyone from whom we collect such information should expect that it will be accurate, complete and up-to-date; and that it will be used only for the purposes for which it was collected. Any other dealing with this information is subject to your consent. We may use and disclose this information in order to act as required or authorized by law.
Appropriate safeguards have been set in place to protect personal information from theft and loss; unauthorized access, disclosure, copying or use.
JHS Waterloo will regularly review our privacy practices and update as necessary. Please check on an on-going basis for information on our most up-to-date practices.
Questions, concerns or complaints related to the Agency’s privacy practices should be sent in writing to the attention of:
The Privacy Officer
310 Charles Street East,
Accessibility for Ontarians With Disabilities
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario legislature with the goal of creating standards to improve accessibility across the province.
One of the specific standards that has been developed and made law, is the Accessibility Customer Service Standard. The aim of the legislation is dignity, independence, integration and equal opportunity for people with disabilities.
We value all of our visitors and strive to meet accessibility needs. If you would like to provide feedback relating to your experience under this legislation, please click on the following link:
John Howard Society of Waterloo-Wellington
The John Howard Society of Waterloo-Wellington is committed to providing high quality services and to dealing with and resolving complaints from community members as quickly as possible. All complaints and appeals will be handled professionally, confidentially and in a timely manner. The purpose of this policy is to set out procedures in the event of a complaint from a community member.
- Complaints must be submitted in writing (by mail, fax or email) to a Program Manager. The name and contact information for the complainant must be provided in order for the Agency to respond to the concern. The Program Manager will inform the complainant of the time frame for addressing the concern.
- Complaints will be dealt with as soon as practicable. A written response that explains the outcome will be provided to the complainant.
- All complaints will be documented and will include the contact information of the complainant, details of the complaint, the process involved in addressing the complaint, and the outcome. A summary report that includes the actions taken will be provided to the Executive Director.
- If a complainant is not satisfied with the outcome of the complaints process, the complainant may submit a written appeal (by mail, fax or email) to the Executive Director. The Executive Director will inform the complainant of the time frame for providing a response. A written response to the appeal that explains the outcome will be provided to the complainant. The outcome of an appeal is final.
- Complaints involving any financial or fundraising matters will be reported to the Board of Directors.
Complaints may be submitted by:
firstname.lastname@example.org (use “Complaint” in the subject line)
In Writing or By Fax:
John Howard Society of Waterloo-Wellington
Attention: Program Manager
310 Charles Street East, Kitchener, ON N2G 2P9 Fax: 519-743-9632
40 Ainslie Street South, Cambridge, ON N1R 3K1 Fax: 519-622-7043